How it Works

• Provide Columbine with your company information, including the company name, phone number, contact name, and all necessary emails.
• Submit a copy or photo of your valid and current sales tax license.
• Without all necessary documentation we will be unable to open your account

Note: Columbine is a wholesale to-the-trade showroom and does not apply sales tax to orders shipped within the state.

• Send your desired items to our main info account or your designated sales representative.
• Include all necessary details such as quantity, fabrics, finishes, and specifications.
• Your sales representative will provide a quote within 24 hours.

• All item information must be finalized before placing the order.
• All orders must be sent to a commercial receiver.
• For all out-of-state or unknown receivers, a Receiver Requirements Form must be completed and signed to confirm compliance with the necessary criteria.
• Columbine requires a 50% deposit for all in-state orders and a 75% deposit for out-of-state orders.
• We accept payment via card or check (we do not have credit card fees)
• Once the order is placed you will receive a Columbine Customer Acknowledgement and a PO # associated with your order.
• Please refer to the Columbine PO # when discussing order details
• The designer is responsible for reviewing the Customer Acknowledgment for accuracy and correctness; and has 24 hours to request any changes or updates.

Note: If a company is registered to collect tax in the state where the order is delivered. The appropriate sales tax will be added to the order.

• All orders ship via a freight carrier and must be sent to a commercial receiver.
• Freight costs will be added to your order once items ship, and an invoice will be sent for final payment.
• Items will be released only after the remaining balance is paid in full.
• Columbine can provide freight quotes valid for 30 days.
• Freight costs are roughly 10-12% of the order total.
• Freight, delivery, and related costs are the responsibility of the purchasing design firm.
• Upon arrival, the receiver must inspect the items, sign off on them, or report any damages within two weeks.
• Claims submitted after the 7-day period may be denied for repair or replacement.

Note: Signing for a shipment is the legal transfer of the product, regardless of the condition issues or missing items.

• Report any damages to your sales representative within 7 days of the item’s delivery to your receiver
• Include a detailed description of the damage along with photos of the item and its carrier packaging.
• Damage that occurs during installation must be resolved between the designer and the receiver.

Columbine will do its best to help resolve any issues that occur.