How it works
Columbine Showroom works with you to make the purchase process quick and easy as possible. We know you would rather spend time designing, so we’ve tried to streamline the process you need to take with us.
Opening an Account
Columbine Showroom is a wholesale to the trade showroom. We will need:
- A hard copy of your state Tax resale certificate.
- If you purchase an item from the showroom floor you must have a CO Sales Tax certificate. Columbine will not collect tax.
- Company Name
- Owner and staff names
- Business address
- Telephone number
- Fax number
- Email address
Placing and Order
Placing and order is simple! We require all details be finalized and a 50% deposit to move an order into production. If you are an out of state designer or shipping out of state we require a 75% deposit with a credit card. Columbine will charge your credit card for the remaining balance and freight once the order ships on all out of state shipments. You will receive an order acknowledgment within 24-48 hours to review detail of the order (if you haven’t received your acknowledgment within this time frame please let us know).
Some vendors require a COM form; we will send that to you as necessary.
NOTE: All orders with Columbine Showroom are special orders. No refunds, returns or exchanges on ALL special orders.
Delivery and Post Delivery
Columbine Showroom sides with the Design Trade that freight costs are a necessary evil.
Delivery is the responsibility of the design firm for any product purchased from Columbine Showroom. We work with many different freight and delivery companies. Most manufacturers have established relationship with a specific company to allow for better rates. Columbine Showroom will give freight estimates and information on the default company when requested. Design firm is responsible for all freight and delivery costs. It is important to note the order becomes the property of the design firm once it leaves the manufacture. Once the product arrives we suggest that all products be signed for as “subject to inspection.” Signing for a shipment is the legal transfer of the product, regardless of the condition issues or missing items. Most products are shipped to a receiving warehouse. If questions should arise about the receiving warehouse and its legitimacy we will ask for a Receiver Requirements form to be filled out and turned in with the order. The design firm should go over these policies with the receiver. It is important to understand everyone’s role in this process.
Conditions and Issues Resolution
Columbine Showroom will do its best to help resolve any issues that occur. The usual first step in this process is digital images. These can be used with the freight company and the manufacturer to establish responsibility. It is important to note that this is a time sensitive process, not contingent on final delivery.
Pick up off the Floor
Columbine Showroom is more than happy to help you with your purchase of small off the floor items to your car. Columbine Showroom employees will not lift any furniture that is over 30lbs. If your floor purchase should exceed 30lbs the design firm will be responsible for the hiring of a delivery company for pick up of this purchase. Columbine Showroom does not provide any moving material for floor purchases over 30lbs.